Frequently Asked Questions

Subscriptions & Billing

Find answers to common questions about our subscription plans, billing cycles, payments, renewals, and subscription management.

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  • Which subscription plan should I opt for?

    Choosing the right plan depends on your usage needs, team size, and annual revenue.

    Free – For trying things out. This plan includes limited downloads, access to free assets only, and a non-commercial license.

    Explorer – For hobbyists and learners with annual revenue up to $25K who prefer a fixed and predictable download quota. This plan includes 25 downloads per month when billed monthly, or upfront 300 downloads per year when billed annually, along with full library access and an Individual Commercial License.

    Creator – For artists and freelancers with annual revenue up to $50K who require a higher download quota. This plan includes 50 downloads per month when billed monthly, or upfront 600 downloads per year when billed annually, full library access, and an Individual Commercial License.

    Professional – For commercial and client work with annual revenue up to $100K who require a higher download quota. This plan includes 100 downloads per month when billed monthly, or upfront 1200 downloads per year when billed annually, full library access, and an Individual Commercial License.

    Unlimited – For professional creators and freelance artists with annual revenue up to $100K who prefer flexible, unrestricted access without worrying about download limits. This plan includes unlimited downloads under our Fair Use Policy, full library access, and an Individual Commercial License.

    Business – For studios and teams with annual revenue up to $1M who prefer unlimited, multi-user access across their team. This plan includes unlimited downloads under our Fair Use Policy, full library access, multi-seat options, higher usage tiers, priority support, and a Business Commercial License.

    Enterprise – For large organizations or corporations with higher usage needs or no revenue cap. Enterprise plans offer flexible download and usage limits, custom licensing, advanced security, API access, AI/ML/GenAI training, and dedicated support.

    If your organization exceeds the listed revenue limits, requires additional seats, or needs a custom license, please contact us. Revenue caps apply to the organization as a whole, not individual teams or departments.

  • How do subscriptions work?

    When you subscribe, you get access to the entire asset library for as long as your subscription is active. The plan you choose determines how many assets you can download and what kind of commercial license you get.

    With Explorer, Creator, and Professional plans, you get a fixed number of downloads. If you run out before the cycle ends, you can either upgrade to a higher plan or wait for your quota to reset. Unused downloads don't roll over, you get a fresh download quota every cycle.

    With Unlimited and Business plans, you can download as many assets as you need, whenever you need them — no counters, no credits, no hassle. All unlimited downloads are subject to our Fair Use Policy, which ensures the platform stays fast and reliable for everyone.

    All plans renew automatically at the end of each billing cycle unless you cancel beforehand. If your subscription expires or is canceled, you won't be able to download new assets, but you can continue using anything you've already downloaded in line with your license terms. To ensure fair access for all users, we monitor download activity and may apply reasonable usage limits or temporary restrictions if usage exceeds what is considered fair or normal.

  • Can I change my subscription plan?

    Yes. You can upgrade or downgrade your subscription at any time, or switch between monthly and yearly billing.

  • How do I change my subscription plan?

    Simply go to your account dashboard, click 'Manage Subscriptions', and select 'Update Plan'. From there, you can choose your preferred plan and billing cycle.

  • Do subscription plans renew automatically?

    Yes. All paid subscription plans renew automatically at the end of each billing cycle unless you cancel before the renewal date. You can manage or cancel your subscription at any time from your account dashboard. Your plan will remain active until the end of the current billing period after cancellation.

    By subscribing, you authorize us to charge the applicable subscription fee to your selected payment method at each renewal. Subscription fees are non-refundable, including partially used billing periods. You will continue to have full access to your subscription benefits until the end of the current billing cycle.

  • What if I forget to cancel before renewal?

    If your subscription renews automatically, the charge is final and cannot be refunded. We recommend cancelling before the renewal date if you no longer wish to continue your subscription.

  • What happens if my renewal payment has failed?

    If a payment failure occurs, your subscription will be set to an 'Overdue' status, during which you will be unable to use your subscription benefits. Our payment system will automatically attempt to process the payment again. If the payment issue is not resolved within a specified period, your subscription will be cancelled.

  • Can I cancel my subscription?

    Yes, you can cancel your subscription at any time. Subscription fees are non-refundable, and any cancellation will take effect at the end of your current billing cycle.

    Once canceled, your subscription will be marked as Canceled and will remain active until the end of the billing period. During this time, you will continue to have access to your subscription benefits, including asset downloads under the Fair Use Policy.

    If you change your mind, you may reactivate your subscription at any time before the billing cycle ends, and your access will continue uninterrupted.

    After your subscription has ended, you will no longer be able to download new assets. However, you may continue to use assets you downloaded while your subscription was active, in accordance with the license terms that applied at the time of download. For more details, please refer to our Terms and Conditions.

  • How do I cancel my subscription?

    To cancel your subscription, visit your account dashboard and select 'Manage Subscriptions'. Then, click 'Cancel' and confirm your choice. Please note that subscriptions automatically renew by default until they are cancelled.

  • Can I get a refund?

    No. All subscription fees are non-refundable, including for partially used billing periods. Once a payment is processed, it cannot be refunded. We recommend that you carefully review your subscription details before confirming any payment. To ensure compatibility with your tools and workflows, we strongly encourage you to try our free assets before committing to a paid plan. If you have any questions or concerns about your subscription, please don’t hesitate to contact our support team for assistance. Please read our Refund Policy for more information.

Assets and Usage

Get detailed answers to common questions about how you can use assets, licensing terms, usage rights, and restrictions.

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  • What can I do with A23D assets?

    If you have taken our subscription, you can use the downloaded assets in your projects and use them commercially abiding by the Terms and Conditions. You can incorporate A23D assets into your unique 2D or 3D creations for use in architectural and product visualizations, advertising, games, movies, TV shows, web design, and printed media.

  • What can't I do with A23D assets?

    We devote significant time, money, and effort to creating our A23D assets, and thus, there are several restrictions on their usage:

    • Our assets cannot be shared, sold, licensed, redistributed, or repackaged, even if modified, whether directly or indirectly. This restriction extends to baked textures.
    • You must not provide scene files containing A23D assets in a whole or easily extractable form to clients.
    • If you're part of a team plan, asset sharing is permitted exclusively among users on the same team plan.
    • Our assets are prohibited from use in cloud rendering, design software, or games where users can access the assets directly or indirectly for purposes such as designing rooms, buildings, levels, or scenes.
    • The use of our assets in any capacity related to Machine Learning (ML), Artificial Intelligence (AI), neural networks, deep learning frameworks, generative AI (GenAI), or any automated, algorithmic, or computational systems is strictly prohibited.
    • Our assets must not be used to create logos, trademarks, or copyrights of any kind.
    • Use of A23D assets in work licensed via Creative Commons/Open Source Software, game mods, game maps, or game add-ons is not allowed, as these use cases enable others to access our assets.
    • Modifying our textures and selling them as your own, or using our textures to create and sell a shader, is not permitted. This is considered redistribution or competitive use.
    • Embedding A23D textures or models in models or scenes that you sell or redistribute is also prohibited. Baking textures or embedding models and textures is considered redistribution or competitive use.

    If your intended use of A23D assets is not covered by the scenarios above, please contact us for further clarification and guidance.

  • Can I use A23D assets after my subscription plan expires?

    Yes, you can continue using the assets you have downloaded, but you must adhere to our Terms and Conditions. After your subscription ends, you won't be able to use the assets in new projects.

  • What are licensing terms for A23D assets?

    All A23D assets are licensed under our standard End User License Agreement (EULA). This license grants you the right to use the assets in your projects, both personal and commercial, while outlining specific usage rights and restrictions. For detailed information on licensing terms, please refer to our Terms and Conditions.

  • How do I download an asset?

    To download premium assets, you must have an active subscription plan. Simply click the DOWNLOAD button, and the download will start automatically. Free assets can be downloaded without a subscription; however, their use is subject to our terms and conditions.

  • What I can do with free assets?

    Free assets are intended for personal use only and are not permitted for commercial projects. You can download a limited number of free assets, and they are provided under a non-commercial license. This means free assets cannot be used in any project that generates revenue or is intended for commercial purposes. For full details on usage rights and restrictions, please refer to our End User License Agreement (EULA).

  • What is Fair Use Policy?

    Our Fair Use Policy ensures equitable access to our asset library for all subscribers. While we offer generous download access, we monitor usage patterns to prevent abuse and maintain service quality. If a user's download activity exceeds typical usage, we may implement reasonable limits or restrictions. This policy helps us provide a sustainable service while allowing users to access the assets they need for their projects.

Account Management

Find helpful answers to common questions about your account settings, security, and account management.

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  • Can I get a tax invoice?

    If you include your tax number in the billing details, it will automatically be added to your invoice.

  • Where can I find invoices of my orders?

    Your invoice will be sent to you via email. Additionally, you can access it by clicking on 'Manage Subscriptions' in your account dashboard and selecting the 'Invoices' section.

  • How can I change my payment method?

    To update your payment method, simply go to your account dashboard and click on the 'Manage Subscriptions' button. From there, navigate to 'Payment Methods' where you can change your preferred payment details.

  • How can I change my billing details?

    To update your billing details, please go to your account dashboard and click on the 'Manage Subscriptions' button. Once there, select the 'Billing Details' option. This will allow you to easily and securely modify your billing information as needed.

  • How can I change my account password?

    To change your password, go to your account dashboard and click on 'Manage Account'. In this section, you will find the option to enter a new password. Follow the prompts to update your password securely.

  • How can I delete my account?

    To delete your account, go to your account dashboard and click Manage Account. You’ll find a Delete Account button there. Click it and follow the on-screen steps to permanently delete your account. Please note that this action is irreversible. Your account will be scheduled for deletion after a 30-day grace period, during which you can still reactivate it by logging in. After the grace period, all your data will be permanently removed from our systems in accordance with our Privacy Policy.